Privacy Policy

MCS Digitizing
(A Brand of CraftNex Group LLC)

Effective Date: 04 Oct 2024

MCS Digitizing (“we,” “our,” or “us”), operated by CraftNex Group LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and safeguarded when you visit https://www.mcsdigitizing.com and use our services, including:

• Embroidery Digitizing
• Vector Art Conversion
• Custom Patch Manufacturing (Woven, Chenille, Leather, PVC, Sublimated, etc.)

By using our website and services, you consent to this Privacy Policy.

 

1. Information We Collect

a) Personal Information

We may collect:

• Full Name
• Company Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Artwork Files & Design Instructions
• Payment Details (processed by secure third-party gateways)

 

b) Automatically Collected Information

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Time & Date of Visit

 

2. How We Use Your Information

Your data is used to:

• Process orders and deliver services
• Communicate regarding quotes, revisions, and support
• Improve website performance
• Send invoices and transaction confirmations
• Comply with legal and tax regulations
• Prevent fraud and unauthorized activity

 

3. Payment Processing (Stripe Compliance)

All online payments are securely processed through Stripe, a third-party PCI-DSS compliant payment processor. Stripe may collect and process your payment and personal information in accordance with its own Privacy Policy.

MCS Digitizing and CraftNex Group LLC do not store or have access to your full credit/debit card numbers.

 

4. Artwork Ownership & Confidentiality

All logos, embroidery files, vector artwork, and patch designs submitted remain the intellectual property of their respective owners.
We guarantee:

• No resale or reuse of customer designs
• No public display without written consent
• Strict internal confidentiality for production purposes only

 

5. Sharing of Information

We do not sell or rent your data. Information may only be shared with:

• Payment processors (Stripe, PayPal, etc.)
• Production and delivery partners (under NDA)
• Legal authorities when required by law

 

6. Cookies

We use cookies to:

• Improve browsing experience
• Analyze website traffic
• Remember user preferences

You may disable cookies in your browser settings.

 

7. Data Security

We implement SSL encryption, secure servers, access control, and internal confidentiality agreements. While no system is 100% secure, we follow industry best practices to protect your data.

 

8. International Clients (GDPR & CCPA)

Clients may request:

• Access to their stored data
• Correction or deletion
• Opt-out of marketing emails

Requests can be sent to the contact email below.

 

9. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect data from minors.

 

10. Parent Company

MCS Digitizing operates under CraftNex Group LLC, which governs all compliance, legal, and data protection standards for this brand.

 

11. Updates

This policy may be updated periodically. Changes will be posted on this page with a revised effective date.

 

12. Contact Information

MCS Digitizing
A Division of CraftNex Group LLC
Website: https://www.mcsdigitizing.com
Email: info@mcsdigitizing.com
Phone: +44-7723345941, +1 307 2038607